Wellington Community services
As the capital city, Wellington is used to welcoming people from all over the world. There are all sorts of community organisations and services available in the region.
The greater Wellington region occupies the southern end of the North Island. It includes the cities of Wellington, Lower Hutt, Porirua and Upper Hutt. It extends north on the west coast to take in the Kapiti Coast District, and on the eastern side of the Rimutaka range it includes three largely rural districts containing most of Wairarapa, covering the towns of Masterton, Carterton, Greytown, Featherston and Martinborough.
You can contact Inland Revenue (IR) online, by phone or in person at the several offices across the region.
For a personal appointment contact IR first by phone. Free interpreters are available for phone calls - when your call is answered, say "Language Line", and what language you require.
Everyone moving to New Zealand permanently will need a tax number, called an IRD number. This is a 8-9 digit code that is unique to you. Find out more on the IRD website.
To find your nearest postshop or Kiwibank use this site. You can also find other information about postal services here
Use this directory to locate and contact support in the Wellington region for services relating to addiction, basic needs, disaster recovery, education and training, employment, ethnic services, family violence, health, mentors, legal and civil services, mental health, parenting and caregiving, special needs and disability, youth services and ISO capability.
OUTLineNZ is a free, nationwide specialist helpline and counselling service offering support for Lesbian, Gay, Bisexual and Transgender (LGBT) people and for people questioning their gender identity/sexual orientation. It is staffed by trained volunteers, and qualified counsellors also offer affordable face to face counselling at OUTLineNZ’s Auckland office or via skype.
Phone for free 0800 688 5463
Residents and progressive associations
For information about community groups in Wellington check out these sites.
Community Access Radio
Community Access Radio is a local radio station that is run by members of the community. Programmes are hosted by individuals or community groups, and are broadcast in their language about their interests. Tune in to listen, or plan to broadcast your own show.
New Zealand Newcomers Network
The New Zealand Newcomers Network is a network of groups throughout New Zealand welcoming newcomers and offering range of fun social events and activities. The events are a great way to meet new people, find out about local activities, and get connected with your local community. Anyone can join – and membership is free.
Community settlement services
There are a variety of community groups which can help you feel more settled in. To see a listing of these, visit the Citizen's Advice Bureau (CAB) website.
Neighbourhood support contacts
Neighbourhood Support aims to make our homes and communities safer and more caring places in which to live.
Neighbourhood Support Groups work together and with the Police and other community organisations to reduce crime, improve safety and prepare for emergencies and natural disasters. Check this website for someone to talk to about Neighbourhood Support in your area.
New Zealand Police advice for new arrivals
On this site you will find information about the Police and crime prevention advice for newcomers in 12 different languages.
Use these pages to find out where your nearest police station is and the name of the Pacific and ethnic liaison officer for this region
Find out about your local fire service by using this site
If you are a woman and need information or help from Women's Refuge, use this site to find out who you can call.
Shakti offers a crisis call number (0800SHAKTI) and safe houses around the country for migrant and refugee women who are experiencing domestic violence.
Shakti is a national not-for-profit community organisation specialising in the area of women’s development, domestic/ family violence intervention, prevention and awareness. They provide culturally competent support services for women, children and families of Asian, African and Middle Eastern origin.
Civil Defence Emergency information
Check for important local information about what to do in an emergency from the civil defence site nearest you.
The New Zealand Government created the Get Ready, Get Thru website with information about what to do in many types emergencies.
Labour Inspectorate - migrant exploitation
Labour inspectors work with employers and employees to make sure that employment laws are applied properly in workplaces.
If you think that you have not been treated fairly at work, you can contact Ministry of Business, Innovation and Employment (MBIE) Labour inspectors on 0800 20 90 20.
The Wellington regional council's transport page has links to transport plans and the key transport options available
The public bus service in Wellington is run by Metlink. Check this site for routes, timetables and fares
The railways for the region are run by Metlink. Check this site for routes, timetables and fares
Porirua, Kapiti and the Wairarapa
Public transport for these areas is delivered by several overlapping services. See these pages for more information about what is available in each area.
Cycling and walking
The regional council's journey planner works equally well for walkers as it does for cyclists.
Wellington City Council provides information about the cycle lanes around the city, and some top tips for getting around on bicycles.
Smart Travel NZ is an easy way to find a carpool match, helping you to find people to share a car for your regular commute or a one-off trip. They currently cover five regions: Auckland, Waikato, Taranaki, Canterbury and Wellington.
Cityhop is a self-service car share company with cars for rent by the hour, day, or the week. When you join, you are free to use the cars as often as you like for only $15.00 an hour or for a special daily or overnight rate.
The Days Bay Ferry
A regular ferry service across Wellington harbour used by commuters and tourists. Some trips go via Matiu-Somes Island, allowing day trips to this regional reserve.
See these pages for information about parking in the main shopping areas.