Please note: New Zealand Now content reflects pre-COVID-19 conditions and outlook. For COVID-19 related updates to visa and border requirements, click here.

Access help and support

When you move to a new country there are a million questions to answer, and sometimes you won’t even know who to ask.

Immigration New Zealand has information services for new migrants to help them settle and work in New Zealand.

Look online

New Zealand Now (this website) is your first step. It is full of useful tips and information about how things work in New Zealand.

Also check your region's Information & advice pages for details on local information services and Newcomers' Networks.

To keep connected and stay up to date with news and events, visit our New to New Zealand Facebook page .

Phone us

The Immigration New Zealand Contact Centre can give you helpful information in answer to your questions about visa applications and processes.

Visit a Citizens Advice Bureau

If you want to talk to someone face to face to get settlement information or to find out about settlement services in your local community, the Citizens Advice Bureau (CAB) has a walk-in settlement information service in 30 locations throughout the country. CABs also offer workshops and seminars for recent migrants.

Bay of Plenty
Hawkes Bay
    • Citizens Advice Bureau Napier
      126 Hastings Street, Napier 4110
      • Monday – Friday 9am - 4pm,
      • Saturday 9am - 11 am; Free legal advice 9:30am - 10:30am
Whanganui / Manawatu
Nelson / Tasman
West Coast
  • Citizens Advice Bureau West Coast
    Clocktower Building, 113 Palmerston Street, Westport 7825
    • Monday, Wednesday, Thursday, Friday 10.00am - 1.00pm
    • Tuesday 10.00am - 3:00 pm

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