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New Zealand Police

New Zealand has a police force that is reliable, trustworthy and approachable. The New Zealand Police solve a comparatively high number of crimes.

Police in New Zealand must follow strict rules. They do not harass you in day-to-day life and do not generally carry personal firearms.

Crime at a glance | NZ Police

New Zealand Police

New Zealand Police Officer


The New Zealand Police work to prevent crime and enforce the law by bringing lawbreakers to justice. They also handle traffic management, patrolling roads for traffic offences and issuing tickets and infringement notices for breaking the road rules.

Other responsibilities include:

  • keeping the peace and maintaining public safety
  • providing community support and reassurance
  • assisting with national security and emergency management.

New Zealand Police see their work as very much a shared responsibility. Their slogan is ‘Safer Communities Together’, so they work closely with local communities and organisations.

Code of conduct and limits on police power

The New Zealand Police must keep to a code of conduct that demands their ethical and professional behaviour at all times. You can read about the code online.

The Police work within strict legal limits. There is more detail about their powers on the Community Law website.

Police Code of Conduct | New Zealand Police

Police powers | Community Law

Dealing with police

The New Zealand Police are here to help you. The Police website has a list of ethnic liaison officers, as well as advice and information for recent migrants on:

  • crime trends to be aware of
  • communicating with police (includes ways to report crime, options for non-English speakers, and how to contact police in your communities)
  • your rights with police
  • driving in New Zealand
  • personal safety
  • theft prevention for businesses
  • family violence
  • crime prevention resources and videos
  • police initiatives for ethnic communities.

This information is available in English, as well as in Arabic, Chinese, Farsi, German, Hindi, Japanese, Korean, Somali, Spanish, Thai and Vietnamese.

Advice for new arrivals | New Zealand Police

List of Ethnic Liasion Officers | New Zealand Police

Communicating with Police (reporting crime) | New Zealand Police

Your rights with Police | New Zealand Police

Police Ethnic Safety Patrols

Volunteers in the Ethnic Safety Patrols work alongside the New Zealand Police in Auckland, Wellington and Canterbury to conduct preventative patrols and community reassurance activities.

The volunteers are involved in a range of activities and help the Police to reach out to the community. The safety patrols also work closely with Community Patrols New Zealand and Neighbourhood Support.

Community Patrols of New Zealand

Legal advice

If the Police believe you have broken the law, you may want the advice of a lawyer. If you do not have the money to pay for a lawyer, a Citizens Advice Bureau (CAB) or Community Law Centre may be able to help, or you may be entitled to legal aid.

Legal system

Getting legal help


Migrants who break the law while in New Zealand on a temporary work visa can be deported.

Traffic offences

Traffic offences include things like driving over the speed limit and driving after drinking alcohol or taking drugs.

If you receive a speeding ticket or other infringement notice, you will probably have to pay a fee or a fine. Details of how to pay are on the Police website.

You may also receive demerit points with your fine. If you receive 100 or more demerit points in a two-year period, you will be suspended from driving for three months. There are no demerit points for road safety camera infringement notices.

Find out more about demerit points on the New Zealand Transport Agency (NZTA) website.

How to pay an infringement fee | New Zealand Police

Demerit points | NZTA

Gun ownership

In New Zealand:

  • there are restrictions on owning certain kinds of weapons
  • all firearms owners must have a firearms licence and store their guns and ammunition separately in secure locked areas.

Owning and using firearms in New Zealand is managed by the New Zealand Police. To get a gun licence you need to pass the firearms test operated by the Police and provide the personal identification and referrals they need.

Firearms | New Zealand Police

Changes to firearms | Police

Complaints, comments, compliments

The New Zealand Police want to receive your feedback, whether it is a compliment or a complaint.

If you believe that you have been treated unfairly by the Police, you can make a formal complaint to the Independent Police Conduct Authority (IPCA). The Community Law website explains the process in detail.

The Police also have their own process for receiving feedback. Details are on their website and are available in English, Arabic, Chinese Simplified, Chinese Traditional, Hindi, Japanese, Korean, Somali, Samoan, Spanish and Tongan.

Complaints about the police | Community Law

Praise or complain about Police | New Zealand Police

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