Waikato Community services

The rural farmers' culture of looking out for one another runs deep in the Waikato. So there's a good range of community support services available.

Looking for general community services information?

Public/Government services

Tax department

You can contact Inland Revenue (IR) online, by phone or in person in several locations in the Waikato region. For a personal appointment contact IR first by phone. Free  interpreters are available for phone calls - when your call is answered, say "Language Line", and what language you require.

Everyone moving to New Zealand permanently will need a tax number, called an IRD number. This is a 8-9 digit code that is unique to you. Find out more on the IR website.

Contact us | Inland Revenue

IRD numbers | Inland revenue

Language Line | Ethnic Communities

NZ Post

To find your nearest postshop or Kiwibank use this site. You can also find other information about postal services here

Postshop/Kiwibank locator

Family services

Use this directory to locate and contact support in the Waikato for services relating to addiction, basic needs, disaster recovery, education and training, employment, ethnic services, family violence, health, mentors, legal and civil services, mental health, parenting and caregiving, special needs and disability, youth services and ISO capability.

Family Services Waikato | Family Services directory

Family Services Taupo | Regional family services directory


OUTLineNZ  is a free, nationwide specialist helpline and  counselling service offering support for Lesbian, Gay, Bisexual and Transgender (LGBT) people and for people questioning their gender identity/sexual orientation.  It is staffed by trained volunteers, and qualified counsellors also offer affordable face to face counselling at OUTLineNZ’s  Auckland office or via skype.

Phone for free 0800 688 5463


Community networks

Residents and progressive associations

For information about community groups in South Waikato and Taupo check out this site

Community connect

Community Access Radio

Community Access Radio is a local radio station that is run by members of the community. Programmes are hosted by individuals or community groups, and are broadcast in their language about their interests. Tune in to listen, or plan to broadcast your own show.

Waikato Free FM 89

New Zealand Newcomers Network

The New Zealand Newcomers Network is a network of groups throughout New Zealand welcoming newcomers and offering range of fun social events and activities. The events are a great way to meet new people, find out about local activities, and get connected with your local community. Anyone can join – and membership is free.

Waikato | Newcomers Network 

Community settlement services

There is a variety of community groups which can help you feel more settled in. To see a listing of these, visit the Citizen's Advice Bureau (CAB) website.

Settlement services | CAB


Neighbourhood support contacts

Neighbourhood Support aims to make our homes and communities safer and more caring places in which to live.

Neighbourhood Support Groups work together and with the Police and other community organisations to reduce crime, improve safety and prepare for emergencies and natural disasters. Check this website for someone to talk to about Neighbourhood Support in your area. 

Neighbourhood support

New Zealand Police advice for new arrivals

On this site you will find information about the Police and crime prevention advice for newcomers in 12 different languages.

Police - new arrivals

Police contacts

Use this site to find out where your nearest police station is and the name of the Pacific and ethnic liaison officer for this region.

NZ Police Communities

Labour Inspectorate - migrant exploitation

Labour inspectors work with employers and employees to make sure that employment laws are applied properly in workplaces. 

If you think that you have not been treated fairly at work, you can contact Ministry of Business, Innovation and Employment (MBIE) Labour inspectors on 0800 20 90 20.

Labour inspectors | MBIE

Civil Defence Emergency information

Important information about what to do in an emergency can be found on your local civil defence website. 

The New Zealand Government created the Get Ready, Get Thru website with information about what to do in many types emergency.

Waikato civil defence

Hamilton civil defence

Taupo civil defence

Get Ready, Get Thru

Fire service

Find out about your local fire service by using this site:

Waikato and Bay of Plenty Fire stations | NZ Fire Service (Region 2)

Women's refuge

If you are a woman and need information or help from Women's Refuge use their website to find out who you can call. Women's refuge also have a crisis line to call for information and support 0800 733 843.

Get help | Women's Refuge

Shama provide culturally competent support services for women, children and families of Asian, African and Middle Eastern origin. They are a local organisation specialising in the area of women's development, domestic violence intervention, prevention and awareness. 


Shakti offers a crisis call number (0800SHAKTI) and safe houses around the country for migrant and refugee women who are experiencing domestic violence.

Shakti New Zealand 

To find other places which will offer you support, see the listing on the Citizens Advice Bureau.

Women's refuges | CAB


The Waikato Regional Council's transport page has an overview and links to the key transport options available. The council also contracts and provides bus services in Hamilton city and for some of the region's communities. Information on these services is available on the BUSIT website.

BUSIT | Waikato Regional Council

Waikato Transport Overview | Waikato Regional Council


For information about cycling around Hamilton, visit these websites.

Hamilton cycleways and walkways | Hamilton Council

Cycle trails in Hamilton | Hamilton Waikato


Go to this council site to find out about parking in Hamilton

Hamilton parking

Go to this council site to find out about parking in Taupo

Taupo parking

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Page last updated: 01/08/2017

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