Auckland Information & Advice
Auckland has a range of information and support services available for migrants.
In 2010 Auckland’s four official cities became one supercity, managed by Auckland Council. This new structure is ensuring a unified approach to services, making it easier to get things done. But local areas still have their own personality – so consider a visit to the local library, shopping and community centres to get a feel for that local flavour.
Immigration New Zealand - Information for new migrants
Immigration New Zealand offers a free information service for all new migrants available throughout the country.
If you have questions about life in New Zealand, you can call the Immigration New Zealand contact centre on:
Freephone: 0800 776 948 (NZ fixed landline only)
From overseas or a mobile phone: +64 9 969 0591
Migrant Connect information service
For newcomers to New Zealand, selected Citizens Advice Bureaux (CAB) provide a walk-in information service. You probably have lots of questions about how things work here. CAB can help or provide you with information on where to find the answers.
As well as helping with your settlement queries, CAB run information sessions for new migrants on relevant settlement topics.
CAB Auckland Central
1st floor, Auckland Central City Library, 44-46 Lorne St, Auckland 1010
Monday 11am-3pm Tues- Thurs: 9.30am-4.30pm, Friday 11am-3pm
CAB Browns Bay
2 Glen Road, Browns Bay, North Shore 0630
Monday – Friday 9am - 4.30pm
CAB Eden Albert
82 St Lukes Road (by Public Library) Auckland 1025
Monday – Friday 9am - 4pm
Library Complex, 7J Hill Road, Manurewa, Auckland 2102
Monday – Friday 9am - 4pm, Saturday 9am - 11am
CAB New Lynn
New Lynn Library Building, 3 Memorial Drive, Auckland 0600
Monday – Friday 9am - 4.30pm, Saturday 10am - 1pm
Northcote Library Buildings, 5 Ernie Mays St, Northcote, Auckland 0626
Monday - Friday 9:15am - 3:30pm
CAB Pakuranga- East Manukau
Library Building, Aylesbury Street, Pakuranga, Auckland 2140
Monday – Friday 9am - 4.30pm, Saturday 9.30-11.30am
Auckland Regional Migrant Services (ARMS)
If you’re new to Auckland, ARMS can help you and your family to find the right information, programmes and services, as quickly as possible.
ARMS offer support in finding employment, English language support and settlement programmes. They hold regular workshops for migrants, and also have events from other providers listed on their website. ARMS also have extensive information on their website about life in Auckland, covering everything from where to eat to what to expect from the weather.
Hearts and Minds
Hearts and Minds offers migrant support to newcomers on the North Shore. Check their website for details.
Chinese New Settlers Services Trust
Bi-lingual support for Chinese and Korean newcomers in Auckland. CNSST runs five multi-service centres providing bi-lingual programmes, seminars, and one-on-one case management to meet the settlement needs of local Chinese migrant community.
Many areas offer a service called the ‘Newcomers Network’. Each network works slightly differently, but they’re all great ways to meet new people, find out about local events and get connected with your local community. If there isn't one in your area, the national body will give you all the help and support you need to start one.
Aotearoa Ethnic Network (AEN)
The AEN email list is the best way to keep in touch with what's happening in ethnic communities. Join to send and receive information.
Auckland has a number of groups representing a wide range of ethnic groups in the area. Check them out on the Citizen's Advice Bureau (CAB) site.
There are 55 libraries in the Auckland region and membership is free to everyone living in Auckland. Every library provides free computer, internet and wi-fi access, with computer training available for people of all ages. Auckland Libraries has something for everyone, from children’s story times to book clubs, cultural celebrations, adult learning opportunities and homework help for teenagers.
They have an extensive range of books and e-resources in English, and also a community languages collection with over 30 languages. Support and resources are available for those wanting to improve their English. Language Line, a free telephone interpreter service, is available at all libraries.
You can access many services online and find the location of your nearest library at the Auckland Libraries website.
Citizen's Advice Bureau (CAB)
Cities and most towns across New Zealand have a local Citizens Advice Bureau (CAB). It’s a place where you’ll find someone who can provide information, advice and support on just about any problem you may have. They can also help in 15 different languages through CAB Language Connect.
Wondering what to do in Auckland - what attractions to see, adventures to try, routes to take? The Tourism New Zealand site has all the information you need, plus help with travelling further afield in New Zealand including finding transport and accommodation. There are also 11 visitor information centres (i-sites) around the Auckland area.
Community Law centres
If you need legal assistance, you can start with your local Community Law Centre. They have lawyers and advocates who can give you initial legal help so you can deal with the issue quickly, which may be free depending on your ability to pay. They may also be able to represent you in courts or tribunals.
Justice of the Peace
Justice of the Peace (JPs) can be found in most areas of Wellington and can assist with the witnessing of documents such as applications for citizenship, certifying copies, and taking declarations, affidavits and affirmations.
If you need help with an immigration matter, you should talk either to a lawyer experienced in the field or to a licensed immigration adviser. There are a number of licensed advisers in Auckland. Find them using the online register operated by the Immigration Advisers Authority.
Interpreting and Translation Services (ITS)
There are ITS affiliated to three District Health Boards (DHB) in the area: Counties Manukau DHB, Auckland DHB, and Waitemata DHB. They provide interpreting and translation service solutions to a number of health, government and private agencies 24 hours a day, 7 days a week.
There are other local translation services available. You can find a list of these in the CAB directory.
Parents Centres offer support in all areas of parenting. That includes helping parents develop practical skills in baby and toddler care to preparing for the school years, and crisis help.
Budget and finance services
If you’re facing financial difficulties, you may need assistance with creating a personalised budget or advice from a financial advisor. They can give you tools, knowledge and advice to help you manage your money better. You may also find answers to your money questions on the Sorted website.
There is a range of budgeting help found in the Citizens Advice Bureau (CAB) directory if you are looking to speak to someone in person.
The New Zealand Federation of Budgeting Services also maintains a list of its professional members and their contact details.
Rotaract is for young professionals aged 18 to 35 who get out into the community, network and have fun.