Auckland Information & Advice
Auckland has a range of information and support services available for migrants.
In 2010 Auckland’s four official cities became one supercity, managed by Auckland Council. This structure is ensuring a unified approach to services, making it easier to get things done. But local areas still have their own personality – so consider a visit to the local library, shopping and community centres to get a feel for that local flavour.
Immigration New Zealand - Information for new migrants
Immigration New Zealand offers a free information service for all new migrants available throughout the country.
You can call the Immigration New Zealand contact centre on:
Freephone: 0508 558 855 (NZ fixed landline only)
From overseas or a mobile phone: +64 9 914 4100
InfoNOW... in your language
The Hamilton Multicultural Services Trust (HMS) provides a free, independent and confidential service for all new migrants that makes it easy to find information in your preferred language about settling in New Zealand.
This service is available by phone or email.
You can access this service between 9am and 4pm, Monday to Friday.
Ezispeak is a free phone-based interpreting service used by many government agencies and some doctors and city councils. It is available in many different languages, 24 hours, seven days a week.
To get an interpreter, visit or phone the agency you want.
- Ask for Ezispeak and the language you want.
- You will be asked to wait (please do not hang up the phone).
- A professional interpreter will join you on the phone to help you talk to the agency.
Interpreting and Translation Services (ITS)
There are ITS affiliated to three District Health Boards (DHB) in the area: Counties Manukau DHB, Auckland DHB, and Waitemata DHB. They provide interpreting and translation service solutions to a number of health, government and private agencies 24 hours a day, 7 days a week.
There are other local translation services available. You can find a list of these in the CAB directory.
Citizens Advice Bureau (CAB)
Cities and most towns across New Zealand have a local Citizens Advice Bureau (CAB). It is a place where you will find someone who can provide information, advice and support on just about any problem you may have.
Migrant Connect information service
For newcomers to New Zealand, selected Citizens Advice Bureaux (CAB) provide a walk-in information service. You probably have lots of questions about how things work here. CAB can help or provide you with information on where to find the answers.
As well as helping with your settlement queries, CAB run information sessions for new migrants on relevant settlement topics.
The following CABs provide this service:
Belong Aotearoa (previously ARMS)
If you are new to Auckland, Belong Aoteroa can help you and your family to find the right information, programmes and services, as quickly as possible.
Belong Aoteroa offers support in finding employment, English language support and settlement programmes. They hold regular workshops for migrants, and also have events from other providers listed on their website. They also have extensive information on their website about life in Auckland, covering everything from where to eat to what to expect from the weather.
Hearts and Minds
Hearts and Minds offers migrant support to newcomers on the North Shore. Check their website for details.
Chinese New Settlers Services Trust (CNSST)
Bilingual support for Chinese and Korean newcomers in Auckland. CNSST runs five multi-service centres providing bi-lingual programmes, seminars, and one-on-one case management to meet the settlement needs of local Chinese migrant community.
Many areas offer a service called the ‘Newcomers Network’. Each network works slightly differently, but they are all great ways to meet new people, find out about local events and get connected with your local community. If there is none in your area, the national body will give you all the help and support you need to start one.
Auckland has a number of groups representing a wide range of ethnic groups in the area. Check them out on the Citizen's Advice Bureau (CAB) site.
There are 55 libraries in the Auckland region and membership is free to everyone living in Auckland. Every library provides free computer, internet and wi-fi access, with computer training available for people of all ages. Auckland Libraries has something for everyone, from children’s story times to book clubs, cultural celebrations, adult learning opportunities and homework help for teenagers.
They have an extensive range of books and e-resources in English, and also a community languages collection with over 30 languages. Support and resources are available for those wanting to improve their English. Ezispeak, a free telephone interpreting service, is available at all libraries.
You can access many services online and find the location of your nearest library at the Auckland Libraries website.
Wondering what to do in Auckland - what attractions to see, adventures to try, routes to take? The Tourism New Zealand site has all the information you need, plus help with travelling further afield in New Zealand including finding transport and accommodation. There are also 11 visitor information centres (i-sites) around the Auckland area.
Community Law centres
If you need legal assistance, you can start with your local Community Law Centre. They have lawyers and advocates who can give you initial legal help so you can deal with the issue quickly, which may be free depending on your ability to pay. They may also be able to represent you in courts or tribunals.
Justice of the Peace
Justice of the Peace (JPs) can be found in most areas of Auckland and can assist with the witnessing of documents such as applications for citizenship, certifying copies, and taking declarations, affidavits and affirmations.
If you need help with an immigration matter, you should talk either to a lawyer experienced in the field or to a licensed immigration adviser. There are a number of licensed advisers in Auckland. Find them using the online register operated by the Immigration Advisers Authority.
Parents Centres offer support in all areas of parenting. That includes helping parents develop practical skills in baby and toddler care to preparing for the school years, and crisis help.
Budget and finance services
If you’re facing financial difficulties, you may need assistance with creating a personalised budget or advice from a financial advisor. They can give you tools, knowledge and advice to help you manage your money better. You may also find answers to your money questions on the Sorted website.
There is a range of budgeting help found in the Citizens Advice Bureau (CAB) directory if you are looking to speak to someone in person.
The New Zealand Federation of Budgeting Services also maintains a list of its professional members and their contact details.
Rotaract is for young professionals aged 18 to 30 years who get out into the community, network and have fun.