Hawke's Bay Information & advice
Information and support services for newcomers are easily accessible in Hawke's Bay, particularly in the main centres.
Immigration New Zealand - Information for new migrants
Immigration New Zealand offers a free information service for all new migrants available throughout the country.
If you have questions about life in New Zealand, you can call the Immigration New Zealand Contact Centre on
Freephone: 0800 776 948 (NZ fixed landline only)
From overseas or a mobile phone: +64 9 969 0591
Migrant Connect information service
For newcomers to New Zealand, selected Citizens Advice Bureaux (CAB) provide a walk-in information service. You probably have lots of questions about how things work here. CAB can help or provide you with information on where to find the answers.
As well as helping with your settlement queries, CAB run information sessions for new migrants on relevant settlement topics.
Community Hub, Community House, 62 Raffles Street, Napier 4110
Monday – Friday 9am - 4pm, Saturday CAB 9-11am, Free legal advice 9:30-10:30am
Many areas offer a service called the ‘Newcomers Network’. Each network works slightly differently, but they’re all great ways to meet new people, find out about local events and get connected with your local community. If there isn't one in your area, the national body will give you all the help and support you need to start one.
Hawke's Bay has a number of groups representing different a wide range of ethnic groups in the area. Check them out on the Citizen's Advice Bureau (CAB) website.
Local libraries are always a good place to go to find information about activities in your local community. And of course they have hundreds of books, eBooks, CDs and DVDs you can borrow. There is commonly also free internet access at most libraries and some have wireless internet.
Wondering what to do in your region - what attractions to see, adventures to try, routes to take? The Tourism New Zealand site has all the information you need, plus help with travelling further afield in New Zealand including finding transport and accommodation.
Community Law Centres
If you need legal assistance, you can start with your local Community Law Centre. They have lawyers and advocates who can give you initial legal help so you can deal with the issue quickly, which may be free depending on your ability to pay. They may also be able to represent you in courts or tribunals. There is a Community Law centre in Hastings
Citizens Advice Bureau (CAB)
Cities and most towns across New Zealand have a local Citizens Advice Bureau (CAB). It’s a place where you’ll find someone who can provide information, advice and support on just about any problem you may have. They can also help in over 20 different languages through CAB Language Connect. There are CAB offices on Hastings, Napier and Wairoa.
If you need help with an immigration matter, you should talk either to a lawyer experienced in the field or to a licensed immigration adviser. Search the online register operated by the Immigration Adviser’s Authority for Immigration advisors in the Hawke's Bay
Budget and financial services
If you’re facing financial difficulties, you may need assistance with creating a personalised budget or advice from a financial advisor. They can give you tools, knowledge and advice to help you manage your money better. You may also find answers to your money questions on the Sorted website.
There is a range of budgeting help found in the Citizens Advice Bureau (CAB) directory.
The New Zealand Federation of Budgeting Services maintains a list of its professional members and their contact details.
Parents Centres offer support in all areas of parenting. That includes helping parents develop practical skills in baby and toddler care to preparing for the school years, and crisis help. To find your nearest Parents Centre look on their website.
Use this directory to locate and contact support in the Hawke's Bay region for services relating to addiction, basic needs, disaster recovery, education and training, employment, ethnic services, family violence, health, mentors, legal and civil services, mental health, parenting and caregiving, special needs and disability, youth services and ISO capability.