Access help and support

Immigration New Zealand has an information service for new migrants to help them settle and work in New Zealand. There are four ways that we help newcomers find the information they need.

• IconHave a look online

  This website is your first step and it is full of useful tips and information about how things work in New Zealand.

  Some useful starting points:

  • Healthcare
  • Education & Schooling
  • Working in New Zealand
  • Help in your language
  • Getting legal help

• Also check your region's Information & advice pages for details on local information services and Newcomers' Networks.

• To keep connected, visit our New to New Zealand Facebook page. Share your settlement experiences and stay up to date with news and events.

• IconPhone us

  The Immigration New Zealand Contact Centre can give you helpful information in answer to your questions about living and working in New Zealand.

  • From a New Zealand landline, freephone:

    0508 558 855

  • From overseas or a mobile phone:

    +64 9 914 4100

• IconEmail us

  You can email us your questions about living and working in New Zealand.

  Life in New Zealand enquiries

  newmigrantinfo@mbie.govt.nz

• IconVisit us in person

  If you want to go and talk to someone in your local community, we have a walk-in settlement information service located in 30 Citizen Advice Bureau offices throughout the country. The service offers workshops and seminars.

• IconNorthland

  

  • • Citizens Advice Bureau Whangarei
      Municipal Building, 71 Bank Street, Whangarei 0140
      • Monday – Friday 9am - 4.30pm

  IconAuckland

  

  • • Citizens Advice Bureau New Lynn
      New Lynn Library Building, 3 Memorial Drive, Auckland 0600
      • Monday – Friday 9am - 4.30pm,
      • Saturday 10am - 1pm
  • • Citizens Advice Bureau Northcote
      Northcote Library Building, 5 Ernie Mays St, Northcote, Auckland 0626
      • Monday - Friday 9:15am - 3.30pm
  • Citizens Advice Bureau Eden Albert
    • 82 St Lukes Road (adjoining Public Library), Auckland 1025
      • Monday – Friday 9am - 4pm
  • • Citizens Advice Bureau Manurewa
      Library Complex, 7J Hill Road, Manurewa, Auckland 2102
      • Monday – Friday 9am - 4pm,
      • Saturday 9am - 11am
  • • Citizens Advice Bureau Auckland Central
      1st floor, Auckland Central City Library, 44-46 Lorne St, Auckland 1010
      • Monday 11am - 3pm,
      • Tues – Thurs 9.30am - 4.30pm,
      • Friday 11am - 3pm,
      • Saturday (JP only) 10am - 12noon
  • • Citizens Advice Bureau Pakuranga - East Manukau
      Library Building, Aylesbury Street, Pakuranga, Auckland 2140
      • Monday – Friday 9am - 4.30pm,
      • Saturday 9.30 - 11.30am
  • • Citizens Advice Bureau Browns Bay
      2 Glen Road, Browns Bay, North Shore 0630
      • Monday – Friday 9am - 4.30pm

  IconWaikato

  

  • • Citizens Advice Bureau Hamilton
      55 Victoria Street, Hamilton 3204
      • Monday - Friday 8.45am - 5pm

  IconBay of Plenty

  

  • • Citizens Advice Bureau Tauranga
      38 Hamilton Street, Tauranga 3110
      • Monday – Friday 9am - 5pm
  • • Citizens Advice Bureau Rotorua
      1143 Eruera Street, Rotorua 3010
      Monday – Friday 9am - 5pm

  IconHawke's Bay

  

  • • Citizens Advice Bureau Napier
      126 Hastings Street, Napier 4110
      • Monday – Friday 9am - 4pm,
      • Saturday 9am - 11 am; Free legal advice 9:30am - 10:30am

  IconGisborne

  

  • Citizens Advice Bureau Gisborne
    124A Bright Street, Gisborne 4010
    • Monday – Friday 9.00am - 4.00pm

  IconTaranaki

  

  • Citizens Advice Bureau New Plymouth
    Community House, 32 Leach Street, New Plymouth
    • Monday – Friday 9.30am - 3.30pm

  IconManawatu

  

  • Palmerston North Citizens Advice Bureau
    Community House, 77 King Street, Palmerston North 4410
    • Monday – Friday 9am - 4.30pm

  IconWellington

  

  • Citizens Advice Bureau Lower Hutt
    Apex House, Ground Floor, Corner Queens Drive and Laings Road, Lower Hutt 5010
    • Monday - Friday 9am - 5pm
  • Citizens Advice Bureau Upper Hutt
    2 Sinclair Street, Upper Hutt 5018
    Monday - Friday 9am - 4.30pm
  • Citizens Advice Bureau Porirua
    2nd Floor, Pember House, 16 Hagley Street, Porirua
    • Monday - Friday 9.30am - 3.30pm
  • Citizens Advice Bureau Kapiti
    1st Floor Coastlands Shoppingtown, Paraparaumu 5032
    Monday – Friday 9am - 4pm
  • Citizens Advice Bureau Central Wellington
    Mezzanine Floor Central Library, 65 Victoria Street, Wellington 6011
    • Monday 9.30am - 5.15pm,
    • Tues-Thurs 9.30am - 6.30pm,
    • Friday 9.30am - 3.30pm,
    • Saturday 11am - 1pm

  IconNelson - Tasman

  

  • Citizens Advice Bureau Nelson-Tasman
    9 Paru Paru Road, Nelson 7010
    • Mon – Fri 9am - 4.30pm

  IconMarlborough

  

  • Citizens Advice Bureau Marlborough
    Marlborough Community Centre, 25 Alfred Street, Blenheim 7201
    • Monday – Friday 9.30am - 4pm

  IconCanterbury

  

  • Citizens Advice Bureau Canterbury
    Trevor Inch Memorial Library, 141 Percival Street, Rangiora 7400
    • Monday – Friday 9am - 4.30pm
  • Citizens Advice Bureau Christchurch City
    Ara (formerly CPIT), 15 Williams Street (Cnr Ferry Road and Williams Street), Central Christchurch 8011
    Monday and Friday 9am - 12pm,
    Tue – Thurs 9am - 3pm
  • Citizens Advice Bureau Christchurch West
    Hornby Community Care Centre, 8 Goulding Avenue, Hornby, Christchurch 8042
    • Monday – Friday 9am - 5pm
  • Citizens Advice Bureau Christchurch North
    Fendalton Library, Cnr Clyde and Jeffreys Roads, Fendalton, Christchurch 8052
    Monday, Wednesday, Thursday, Friday 11am - 5pm,
    Tuesday 2pm - 5pm

  IconWest Coast

  

  • Citizens Advice Bureau Buller
    Clocktower Building, 113 Palmerston Street, Westport 7825
    • Monday – Friday 10am - 3pm

  IconOtago

  

  • Citizens Advice Bureau Dunedin
    Ground floor, 155 Princes St, Dunedin 9016
    • Monday – Friday 8.45am - 5.30pm,
    • Saturday 9.30am - 12pm
    • Wednesday 11.30am - 1.30pm (at Mosgiel Library)
  • Citizens Advice Bureau Queenstown
    44 Stanley Street, Queenstown 9300
    Monday - Friday 9.30am - 4.30pm

  IconSouthland

  

  • Citizens Advice Bureau Invercargill
    36 Don Street, Invercargill 9810
    • Monday – Friday 9am – 5pm,
    • Saturday 10am – 12pm