Access help and support

Immigration New Zealand has information services for new migrants to help them settle and work in New Zealand.

• IconLook online

  New Zealand Now (this website) is your first step. It is full of useful tips and information about how things work in New Zealand.

  Some useful starting points:

  • Help in your language
  • Getting legal help
  • Healthcare
  • Education & Schooling
  • Working in New Zealand

• Also check your region's Information & advice pages for details on local information services and Newcomers' Networks.

• To keep connected, share your settlement experiences and stay up to date with news and events, visit our New to New Zealand Facebook page.

• IconPhone us

• The Immigration New Zealand Contact Centre can give you helpful information in answer to your questions about visa applications and processes.

  • From a New Zealand landline, freephone:

    0508 558 855

  • From overseas or a mobile phone:

    +64 9 914 4100

• IconEmail us

  You can email us your questions about living and working in New Zealand.

  Life in New Zealand enquiries

  newmigrantinfo@mbie.govt.nz

• IconVisit a Citizens Advice Bureau

  If you want to talk to someone face to face to get settlement information or to find out about settlement services in your local community, the Citizens Advice Bureau (CAB) has a walk-in settlement information service in 30 locations throughout the country. CABs also offer workshops and seminars for recent migrants.

• IconNorthland

  

  • • Citizens Advice Bureau Whangarei
      Municipal Building, 71 Bank Street, Whangarei 0140
      • Monday – Friday 9am - 4.30pm

  IconAuckland

  

  • • Citizens Advice Bureau New Lynn
      New Lynn Library Building, 3 Memorial Drive, Auckland 0600
      • Monday – Friday 9am - 4.30pm
      • Saturday 10am - 1pm
  • • Citizens Advice Bureau Northcote
      Northcote Library Building, 5 Ernie Mays St, Northcote, Auckland 0626
      • Monday - Friday 9:15am - 3.30pm
  • • Citizens Advice Bureau Eden Albert
      82 St Lukes Road (adjoining Public Library), Auckland 1025
      • Monday – Friday 9am - 4pm
  • • Citizens Advice Bureau Manurewa
      Library Complex, 7J Hill Road, Manurewa, Auckland 2102
      • Monday – Friday 9am - 4pm
      • Saturday 9am - 11am
  • • Citizens Advice Bureau Auckland Central
      1st floor, Auckland Central City Library, 44-46 Lorne St, Auckland 1010
      • Monday 11am - 3pm,
      • Tues – Thurs 9.30am - 4.30pm
      • Friday 11am - 3pm
      • Saturday (JP only) 10am - 12noon
  • • Citizens Advice Bureau Pakuranga - East Manukau
      Library Building, Aylesbury Street, Pakuranga, Auckland 2140
      • Monday – Friday 9am - 4.30pm
      • Saturday 9.30 - 11.30am
  • • Citizens Advice Bureau Mangere
      Shop 17, Orly Avenue, Mangere Town Centre, Mangere, Auckland 2022
      • Monday – Friday 9am - 4pm
  • • Citizens Advice Bureau Browns Bay
      2 Glen Road, Browns Bay, North Shore 0630
      • Monday – Friday 9am - 4.30pm
  • • Citizens Advice Bureau Onehunga
      Community Centre and Library Building, 81 Church Street, Onehunga, Auckland 1061
      • Monday - Friday 9:30am - 4pm
      • Wednesdays open until 7pm
      • Saturday 10am - 12pm

IconWaikato

• • Citizens Advice Bureau Hamilton
    55 Victoria Street, Hamilton 3204
    • Monday - Friday 8.45am - 5pm

IconBay of Plenty

• • Citizens Advice Bureau Tauranga
    38 Hamilton Street, Tauranga 3110
    • Monday – Friday 9am - 5pm
• • Citizens Advice Bureau Rotorua
    1143 Eruera Street, Rotorua 3010
    Monday – Friday 9am - 5pm

IconHawke's Bay

• • Citizens Advice Bureau Napier
    126 Hastings Street, Napier 4110
    • Monday – Friday 9am - 4pm,
    • Saturday 9am - 11 am; Free legal advice 9:30am - 10:30am

IconGisborne

• Citizens Advice Bureau Gisborne
  124A Bright Street, Gisborne 4010
  • Monday – Friday 9.00am - 4.00pm

IconTaranaki

• Citizens Advice Bureau New Plymouth
  Community House, 32 Leach Street, New Plymouth
  • Monday – Friday 9.30am - 3.30pm

IconManawatu

• Palmerston North Citizens Advice Bureau
  Community House, 77 King Street, Palmerston North 4410
  • Monday – Friday 9am - 4.30pm

IconWellington

• Citizens Advice Bureau Lower Hutt
  Apex House, Ground Floor, Corner Queens Drive and Laings Road, Lower Hutt 5010
  • Monday - Friday 9am - 5pm
• Citizens Advice Bureau Upper Hutt
  2 Sinclair Street, Upper Hutt 5018
  Monday - Friday 9am - 4.30pm
• Citizens Advice Bureau Porirua
  2nd Floor, Pember House, 16 Hagley Street, Porirua
  • Monday - Friday 9.30am - 3.30pm
• Citizens Advice Bureau Kapiti
  1st Floor Coastlands Shoppingtown, Paraparaumu 5032
  Monday – Friday 9am - 4pm
• Citizens Advice Bureau Central Wellington
  Council meeting rooms, Ground floor, 101 Wakefield St, Wellington 6011
  • Monday 9.30am - 5.15pm,
  • Tues-Thurs 9.30am - 6.30pm,
  • Friday 9.30am - 3.30pm,
  • Saturday 11am - 1pm

IconNelson - Tasman

• Citizens Advice Bureau Nelson-Tasman
  9 Paru Paru Road, Nelson 7010
  • Mon – Fri 9am - 4.30pm

IconMarlborough

• Citizens Advice Bureau Marlborough
  Marlborough Community Centre, 25 Alfred Street, Blenheim 7201
  • Monday – Friday 9.30am - 4pm

IconCanterbury

• Citizens Advice Bureau Canterbury
  Trevor Inch Memorial Library, 141 Percival Street, Rangiora 7400
  • Monday – Friday 9am - 4.30pm
• Citizens Advice Bureau Christchurch City
  Ara (formerly CPIT), 15 Williams Street (Cnr Ferry Road and Williams Street), Central Christchurch 8011
  Monday and Friday 9am - 12pm,
  Tue – Thurs 9am - 3pm
• Citizens Advice Bureau Christchurch West
  Hornby Community Care Centre, 8 Goulding Avenue, Hornby, Christchurch 8042
  • Monday – Friday 9am - 5pm


•  

IconWest Coast

IconOtago

• Citizens Advice Bureau Dunedin
  Ground floor, 155 Princes St, Dunedin 9016
  • Monday – Friday 8.45am - 5.30pm,
  • Saturday 9.30am - 12pm
  • Wednesday 11.30am - 1.30pm (at Mosgiel Library)
• Citizens Advice Bureau Queenstown
  44 Stanley Street, Queenstown 9300
  Monday - Friday 9.30am - 4.30pm

IconSouthland

• Citizens Advice Bureau Invercargill
  36 Don Street, Invercargill 9810
  • Monday – Friday 9am – 5pm,
  • Saturday 10am – 12pm