Help in your language
When you first arrive in New Zealand you may need help in your preferred language or help with using English in important documents and conversations.
Help in your preferred language
You will need to learn English to live here. You may need help or information in your preferred language until you are more familiar with English.
InfoNOW... in your language
InfoNOW...in your language is a free, independent and confidential service that makes it easy for migrants to find information in their preferred language about settling in New Zealand.
The service is available in 11 languages: Arabic, Cambodian, Cantonese, Hindi, Japanese, Korean, Mandarin, Punjabi, Samoan, Spanish and Taiwanese. Other languages will be added in the future.
The service is run by the Hamilton Multicultural Services Trust (HMS).
You can access this service between 9am and 4pm, Monday to Friday.
To get in touch:
- phone 0800 463 6669 (0800 INFONOW)
- email firstname.lastname@example.org
Interpreting (spoken word)
You may need help with having conversations in English.
Language line is a free telephone-based interpreting service used by many government agencies and some doctors and city councils. Check the Office of Ethnic Communities website for information about how to use Language line.
You can phone them on:
- 0800 656 656 (within New Zealand)
- +64 4 495 9448 (from overseas).
Interpreting New Zealand
Interpreting New Zealand can help you find an interpreter.
Fact sheets about using an interpreter are available on the Interpreting New Zealand website. Information is available in Amharic, Arabic, Assyrian, Burmese, English, Farsi, Hindi, Japanese, Korean, Kurdish, Nepali, Samoan, Simplified Chinese, Somali and Spanish.
Translation services (written word)
You may need important documents translated into English.
Search for a translator or interpreter on the New Zealand Society of Translators and Interpreters website.
If your overseas driver licence or permit is not in English, you will need an accurate English translation. The NZ Transport Authority (NZTA) website has a list of authorised translation services and other acceptable options.
If the documents supporting the qualifications you have gained outside New Zealand are not in English, you will need to provide a translation of them. The New Zealand Qualifications Authority (NZQA) has details and a list of translation services you can use.
Documents needed for citizenship applications that are not in English must be translated. The Department of Internal Affairs (DIA) Translation service can do this for you.