Help in your language

When you first arrive in New Zealand you may need help in your preferred language or help with using English in important documents and conversations.

Help in your preferred language

Email or talk to someone in your preferred language to get information about settling in New Zealand.


You will need to learn English to live here. You may need help or information in your preferred language until you are more familiar with English.

InfoNOW... in your language your language is a free, independent and confidential service that makes it easy for migrants to find information in their preferred language about settling in New Zealand.

The service is available in 17 languages, including Arabic, Cambodian, Cantonese, Hindi, Japanese, Korean, Mandarin, Punjabi, Samoan, Spanish and Taiwanese. Other languages will be added in the future.

The service is run by the Hamilton Multicultural Services Trust (HMS).

You can access this service between 9am and 4pm, Monday to Friday.

To get in touch:

  • phone - check the link below for a list of numbers to call for each language
  • email

InfoNOW | Hamilton Multicultural Services Trust

Interpreting (spoken word)

You may need help with having conversations in English.

Language line

Language line is a free telephone-based interpreting service used by many government agencies and some doctors and city councils. Check the Office of Ethnic Communities website for information about how to use Language line. 

You can phone them on:

  • 0800 656 656 (within New Zealand)
  • +64 4 495 9448 (from overseas).

How Language Line works | Office of Ethnic Communities

Interpreting New Zealand

Interpreting New Zealand can help you find an interpreter.

Fact sheets about using an interpreter are available on the Interpreting New Zealand website. Information is available in Amharic, Arabic, Assyrian, Burmese, English, Farsi, Hindi, Japanese, Korean, Kurdish, Nepali, Samoan, Simplified Chinese, Somali and Spanish.

Resources | Interpreting NZ

Translation services (written word)

You may need important documents translated into English.

Search for a translator or interpreter on the New Zealand Society of Translators and Interpreters website.


Driver licence

If your overseas driver licence or permit is not in English, you will need an accurate English translation. The NZ Transport Authority (NZTA) website has a list of authorised translation services and other acceptable options.

Finding an approved translator | NZTA

Qualifications documents

If the documents supporting the qualifications you have gained outside New Zealand are not in English, you will need to provide a translation of them. The New Zealand Qualifications Authority (NZQA) has details and a list of translation services you can use.

Documents required for an IQA | NZQA

Citizenship applications

Documents needed for citizenship applications that are not in English must be translated. The Department of Internal Affairs (DIA) Translation service can do this for you.

Translating your documents | DIA

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Page last updated: 15/04/2019

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